Pre-Transition Research: Fact finding, Due diligence Analysis: Document Collection & detailed analysis, Identify solution and costing Proposal: Prepare Process plan and detail implementation plan, Finalize with client. Strategy and Project Management plan Knowledge Management Knowledge Transfer Training Program Transition Management Detail Process Plan and Operating Procedure Finalize work flow and Data flow Pilot Program Emulate client process Process training program Confirm performance requirement Simulation program Validate process and operating procedure Operation Stability Accepts service responsibility Quality control plan SLA Acceptance Process run in production environment Process monitoring Process improvement and reengineering