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MRCC-BPO provides a solution to your help desk service and technical support needs. We have educated and trained people, well defined processes and advanced technology and proficient management to serve you the best so that you increase responsiveness to your customers, and ultimately help you secure the reputation of providing quality service to your client. Our state of the art technology and predictable, repeatable workflow processes will lead to distinct improvement in customer satisfaction levels.
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| Software and Systems support |
- Desktop Publishing
- Office suites
- Graphics
- Browsers
- Email
- Utilities
- Word processing
- Databases
- Spreadsheets
- PC and Network
- Operating systems
- Wireless
- Proprietary and non-standard Application
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| Technology Features |
- Automatic Call Distributor (ACD)
- Computer Telephony Integration (CTI)
- Interactive Voice Response (IVR)
- Fax on Demand (FoD)
- Outbound call management & predictive dialing
- Web Chat & Web Collaboration
- E-mail Management
- Call/Multimedia Blending
- Conferencing
- Web Callback
- Web Call Through
- Soft Phone
- Contact Monitoring
- Voice Messaging
- Management Information systems
- All - Media Logging
- Interfaces for Integration with Applications
- Web Integration
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